1. EROSKI COOPERATIVE SOCIETY (hereinafter, “EROSKI”) has created EROSKI club (hereinafter, “CLUB”) as part of the Travel Club Programme and complementing it, with the objective of enabling EROSKI customers to benefit from the services of the present loyalty programme (hereinafter, the “Programme”); in particular, customers will be able to receive information and/or offers of products and services, either from EROSKI or from third parties, to benefit from and participate in various promotions and to access the general advantages of the Travel Club Programme (of which EROSKI is sponsor) and the ones specifically related to this Dual Programme (EROSKI‒TRAVEL CLUB), both of which are offered under the present Programme by EROSKI or TRAVEL CLUB. Likewise, customers who reside in the Autonomous Communities of the Basque Country, Navarre, Cantabria and La Rioja will be incorporated into the EROSKI consumer member community as provisional members, acquiring their definitive status when the necessary identity and the consent are verified, once the EROSKI Board of Trustees have decided in favour and the admission fee of €1.20 as a contribution to the capital is paid. In this way, they will be able to benefit from services and exclusive advantages and participate, having the status of owners, in EROSKI’s consumer and decision-making bodies, which under no circumstances will mean participating in the cooperative’s profits. The decision not to acquire the status of “consumer member” of EROSKI at the time of joining the Club or to cancel this status at a later date may be taken at any time (in accordance with the provisions of section 8.3) and will entail the cancellation of membership of the EROSKI club.
2. The present General Terms and Conditions of EROSKI (hereinafter, “GTC-ERK”), along with the General Terms and Conditions of TRAVEL CLUB (“GTC-TC”), regulate the relations between EROSKI and any customer registered in EROSKI club (the “Programme”) and, specifically, the manner in which any customer may obtain the advantages associated with this Programme. All the General Terms and Conditions will be governed by Spanish law.
3. EROSKI customers may apply to join the CLUB if they are over 18 years of age, provided that, regardless of their nationality, they reside in Spain, Andorra and Gibraltar.
4. To enjoy the services and advantages of our CLUB, the customer must fill in the registration form by signing the application form (on paper or through our website) and accept the GTC-ERK and GTC-TC. In all cases, it will be understood that the Terms and Conditions (and the GTC-TC) have been consented to if the customer uses the CLUB card, which incorporates the EROSKI logo, a clear affirmative action, which will imply the consent of the interested party to the processing of their personal data, in accordance with the provisions of the current GTC-ERK and the GTC-TC. The CLUB Card will be accepted by the rest of the Travel Club Programme Sponsors under the same conditions as those Travel Club Cards that do not incorporate the EROSKI logo. The procedures for obtaining consent shall respect the provisions of the legislation in force in each case.
5.
5.1. Once the application has been properly completed (or the pre-existing data have been confirmed as indicated in the present GTC), in order to access the advantages of EROSKI club, the customer must use the attached card upon previous presentation of their ID card or similar, for their security.
5.2. The Dual Programme cards are valid for an indefinite duration, except in the case of a new card issuance or amendments of present GTC, which will be duly notified to the Cardholders and MEMBERS, in accordance with the GTC provisions. EROSKI Dual Programme Cards are fully compatible with other (non-dual) Travel Club Cards and, when applicable, with other Dual Programme Cards that may be simultaneously or subsequently created. EROSKI and TRAVEL CLUB will have knowledge of and will coordinate the different numbers and types of cards belonging to the same Cardholder, ensuring that all cards can be used with the entire group of Sponsors of the Travel Club Programme.
5.3. As a holder of the EROSKI Dual Programme card, the customer may also apply for additional cards associated with their account to be issued to members of their family, up to a maximum of nine cards.
5.4. The Cards shall remain the property of EROSKI and TRAVEL CLUB and shall not be considered as a means of payment, although their use may be required for the exchange of Points or “balance” at EROSKI establishments; consequently, the said Cards must be carefully safeguarded by their holders and returned to EROSKI when the latter so requires. In the event of Card loss or theft, the Cardholder must notify this to any of the customer service points; the failure to duly notify such circumstances shall exempt EROSKI and TRAVEL CLUB from liability for any redemption of Points and/or discounts that may be made with the Card. The cost of replacing the Card may be charged to the Cardholder, both in said cases or when the card has been damaged, at the price set out in the GTC-TC, or at the price communicated in due process by EROSKI and/or Travel Club.
5.5. Operational use: The Card generates advantages through a double mechanism; on the one hand, it is a means by which customers, at the time of each purchase, will accumulate Travel Club Points. Besides, they will also be able to accumulate a “balance” which they can use when making their next purchase at Eroski establishments which are members of EROSKI club. Please consult the list of member centres at www.eroski.es/tiendasclub in accordance with these Terms and Conditions and the law. The term “balance” refers to discounts on purchases accumulated on the Card, which are available to those who have generated them for their exchange in EROSKI when they deem it appropriate, provided that the purchase receipt on which the discount is applied is of an amount equal or higher than the discount to be applied. If you are a customer residing in the Autonomous Communities of the Basque Country, Navarra, Cantabria or La Rioja, the first statement of balances and movements will reflect the contribution to the capital made as a consumer member for the amount of €1.20, which will be deducted from your Electronic Purse Card once this figure has been reached.
As an exception to the general rule, EROSKI CLUB members purchasing at any EROSKI commercial establishment in Gibraltar will not accumulate Euros on their card, but rather “club coins”. Members may redeem “club coins” at any EROSKI commercial establishment in Spain, Andorra or Gibraltar. At the present time, and for the purposes of the aforementioned issue and redemption, each “club coin” is worth £0.91 or 1 Euro, as the case may be. EROSKI shall reserve the right to modify the rate of exchange and issue indicated for Gibraltar at any time. The new rate shall be duly notified to members via EROSKI website and at all EROSKI stores at least one month prior to becoming effective. In all cases, each club coin will always retain its value in Euros at the time of purchase.
5.6. Registration kits include Cards ready to be used instantly. However, during the period between the use of the Card and the receipt in due course by EROSKI or TRAVEL CLUB of the accepted registration form, the Cardholder can accumulate benefits and TRAVEL CLUB Points, although neither Euros nor Points can be made effective and or redeemed until EROSKI or TRAVEL CLUB have received, duly completed and signed, the form corresponding to the Card in question or until the Cardholder has provided the necessary information via the website, which will be authorised by EROSKI Club at any time. In all cases, the use of the Card or the accumulation of Balance and Points by any means also implies the acceptance of these General Terms and Conditions. Electronic registration is governed by these General Terms and Conditions and regulated by the Specific Terms and Conditions which the user will expressly accept when applying for registration with EROSKI Club and which can be consulted on the website www.eroski.es/eroskiclub or through the EROSKI Club mobile application.
6. In the event of the return of the product that has accrued a balance in favour of the customer, the EROSKI club card will be debited (subtracted from the balance) with the amount of the receipt generated by said purchase. If this is not possible because, in the time that has elapsed between the purchase of the product and its actual return the customer has made use of the balance, the cardholder must refund the difference.
7. Customer Support Centre for members is available via telephone (944 943 444). The cost of a call to this number or to any other part of Spain will depend on the contract the user has with their operator. The call fee applicable will be the cost of a local call in Spain (international from Gibraltar), operator costs applying in each case. In addition, there is Customer Support via website to clarify any doubts about the Programme and to be informed about the balance of Euros accumulated by the MEMBER or any issue related to the consumer and cooperative activities of EROSKI, S. COOP. Any MEMBER who has complaints or suggestions can write to the CUSTOMER SERVICE Manager of EROSKI S. COOP. Bº San Agustín s/n- 48230 Elorrio (Bizkaia).
8. EROSKI reserves the right to update and/or modify these GTC, subject to two months’ prior individualised notice. In any case, the accumulation of commercial advantages by any means after any duly notified modification of the GTC will be considered as an acceptance on the part of the Cardholder of their contents. Updates or modifications, should these be implemented, would respect any rights that might have been acquired by the member.
8.1. The programme shall remain in force for an indefinite period of time. Nevertheless, EROSKI reserves the right to terminate it whenever it deems appropriate, provided that it gives the cardholders at least two months’ prior notice, for which purpose it may use any of the usual channels of communication with the customer. The termination of the Dual Programme under the conditions described above or the cancellation of consumer membership shall not entitle the Cardholder to any compensation whatsoever, without prejudice to any commercial or cooperative rights that might have been previously acquired and which could be exchanged in accordance with the provisions of these GTC-ERK and the GTC-TC.
8.2. In such cases, EROSKI will set the maximum term during which the Holders may enjoy their commercial and/or cooperative advantages under these GTC. Once the term established in the notice provided in 8.1. has expired, the Rights of the Cardholder shall cease in this respect. This paragraph is understood to refer solely to those advantages generated by EROSKI club and only exchangeable in EROSKI. With respect to Travel Club Points, the provisions of the GTC-TC shall apply, and the Cardholder shall continue to have the corresponding rights over their Travel Club Points.
8.3. If a customer residing in the Autonomous Communities of the Basque Country, Navarre, Cantabria and La Rioja wishes to cancel their membership of EROSKI club, they will cease to be a consumer member. Likewise, anyone who cancels their consumer membership will cease to be an EROSKI club Cardholder. To discontinue membership, you must notify us in writing at any of the service points or at the EROSKI S. COOP. Bº San Agustín s/n- 48230 Elorrio (Bizkaia) with the following reference: unsubscribe EROSKI club. On cancellation of EROSKI club membership, the Cardholder is obliged to return any Cards in their possession to EROSKI, which will be cancelled. EROSKI shall be entitled to cancel any “balances” or other commercial advantages generated solely by EROSKI and redeemable at EROSKI in favour of the Cardholder, if the MEMBER does not expressly indicate their wish to use them in the aforementioned communication. If they do express this wish, they will have a maximum period of two months for this purpose in accordance with the rules of use hereby set out.
8.3. BIS If the customer residing in the rest of the Territory wishes to withdraw from EROSKI club, they must also notify EROSKI in writing at any of the service points or at the EROSKI S. COOP. Bº San Agustin s/n- 48230 Elorrio (Bizkaia) with the following reference: unsubscribe EROSKI club, by telephone at the Customer Service Centre (944 943 444) or via the website https://www.eroski.es/contacto, with the exception of the territory of Gibraltar, where cancellation can only be processed through the above-mentioned Customer Support telephone (944 943 444). On cancellation of EROSKI club membership, the Cardholder must return any Cards in their possession to EROSKI, which will be cancelled. EROSKI shall be entitled to cancel any “balances” or other commercial advantages generated solely by EROSKI and redeemable at EROSKI in favour of the Cardholder, if the MEMBER does not expressly indicate the wish to use them in the aforementioned communication. If they do express this wish, they will have a maximum period of two months for this purpose according to the rules of use hereby provided.
8.4. The cancellation of consumer membership of EROSKI club does not imply withdrawal from the Travel Club Programme, although the Cardholder has the right to unsubscribe from it. The rights accumulated in Travel Club Points will be managed by TRAVEL CLUB (AIR MILES ESPAÑA, S.A.) in accordance with its GTC.
9.
9.1. Any fraudulent or improper use of the card/s, discounts, offers and, in general, of any promotion linked to the club under General or Particular Terms and Conditions will be considered as a breach of the GTC by the Cardholder. In the event of this non-compliance, EROSKI and/or TRAVEL CLUB may decide either to block the account (until the conditions under which the points and/or advantages were acquired or exchanged have been clarified) or to cancel the status of EROSKI club customer, consumer member or Travel Club Cardholder of the persons involved in fraud (actually committed or attempted). To this end, EROSKI and/or TRAVEL CLUB may unsubscribe the customer from EROSKI club as a member consumer or Travel Club Cardholder, thereby terminating their participation with immediate effect at any time by means of written notice.
9.2. In the event that twelve consecutive months have elapsed without having made use of the Dual Card, EROSKI reserves the right to redeem in advance the “balance” established in Section 5.5. of these GTC. Likewise, TRAVEL CLUB may redeem the points after an identical period of inactivity, in accordance with the provisions of its own GTC.
A period of inactivity of 48 months will entitle EROSKI and TRAVEL CLUB to cancel the membership, and the absence of consumer and/or cooperative activity during the same period of 48 months will entitle EROSKI to unsubscribe the Cardholder as a consumer member.
9.3. Furthermore, EROSKI may also object to the inclusion in the Programme of any person who has been in previous non-compliance with the Programme Terms and Conditions and/or has caused any losses or damages to EROSKI and/or TRAVEL CLUB.
10. DATA PROTECTION POLICY
Before being entitled to benefit from any advantages, the CARDHOLDER must be registered with EROSKI club and the TRAVEL CLUB Programme. The acceptance of the corresponding GTC, as herein described, will authorise EROSKI and TRAVEL CLUB to process the Cardholder’s personal data in the manner provided for in the GTC. If the customer resides in the Autonomous Communities of the Basque Country, Navarra, Cantabria or La Rioja and is a “Consumer Member”, the member’s data collected will be used to maintain, manage and develop the contact and the relationship with the cooperative society.
10.1. Parties responsible for processing members’ data:
Users of an EROSKI-TRAVEL CLUB Dual Programme Card (including previous Travel Club Cardholders and those who join as new customers) accept that their details (as specified in section 10.2 below) will be processed separately and incorporated into two independent data files, under the ownership and control of EROSKI, S.COOP. (Eroski Club file) Barrio de San Agustín, s/n 48230 ELORRIO (Vizcaya). Eroski Data Protection Officer Contact: dpo@eroski.es and AIR MILES ESPAÑA, S.A. (Travel Club file) Av. Bruselas, 20, 28108 − Alcobendas – Madrid. TRAVEL CLUB Data Protection Officer Contact: dpo@travelclub.es.
10.2. Purpose of the processing, legitimation and time limits for storage by EROSKI:
10.2.1. As a result of the management of the EROSKI‒TRAVEL CLUB Dual Programme, EROSKI will be the owner of a file containing the following personal data, with the express consent of the Cardholder that these data, for the stated purposes, will be included in the EROSKI file: (i) any data that the CARDHOLDER provides or authorises to be included when registering with the Club, (ii) Travel Club Number/s, (iii) data derived from the commercial and cooperative relationship with EROSKI, S.COOP. (i.e., data derived from the use of the Dual Card at EROSKI, S.COOP, and data relating to the status of “consumer member”), (iv) data resulting from computer processing to which EROSKI and the Cardholder are party (cookies, browsing habits or use of the Site), as well as data inferred by EROSKI from data that has been lawfully obtained, including geographical referencing data. Likewise, EROSKI will have access to data derived from the use of the Card at EROSKI establishments (but not at other Travel Club Sponsors). All this data will be processed with the aim of managing and providing EROSKI Dual Programme services, in particular, promotions specifically aimed at Cardholders, through electronic or non-electronic means of communication, relating to products or services in the sector in which the Cardholder conducts their activity (loyalty, food, home, textiles, insurance, loans, opticians, real estate, telecommunications, technology, information technology, consumption, sports, leisure, tourism, beauty, perfumery, jewellery, and means of payment), in accordance with the criteria of the Programme and/or the Cardholder’s profile, as well as adding TRAVEL CLUB points.
10.2.2. In order to implement the Service, EROSKI may process data as part of eMail and direct marketing actions, drawing up profiles, segmenting customers’ data and/or cross referencing with other files under the responsibility of EROSKI, within the limits and guarantees established by law.
10.2.3. If the customer is a Consumer Member because they reside in the Autonomous Communities of the Basque Country, Navarre, Cantabria and La Rioja, EROSKI, with the aim of maintaining, managing and developing the contact and the relationship with the cooperative society, the data listed in section 10.2 will be also included in a new file registered for the same purposes and treatment of data as those contemplated in the aforementioned point. This new file is additional to the ones indicated in 10.1.
10.2.4. Being a member of EROSKI club will allow the CARDHOLDER, among other advantages, to accumulate TRAVEL CLUB Points; EROSKI and TRAVEL CLUB may establish mechanisms to facilitate the registration process in EROSKI club through different channels. Specifically, in order to register in the Dual Programme through the EROSKI website, processing of a customer’s data already available in other EROSKI files may facilitate registration; in this case, the owner of the data will be informed of the process via the website and their consent will be obtained for the new purpose of the data under these GTC-ERK and/or in the GTC-TC.
10.2.5. Sponsors of the Travel Club Programme and companies of the Eroski Group: Should companies belonging to the EROSKI Group join the Travel Club Programme in the role of Sponsor, the data generated as a result of the use of the EROSKI-TRAVEL CLUB Dual Card in these companies (including the data described in Section 10.2.) will be stored in the file under EROSKI responsibility and processed in the same way as those described in Section 10.2 above.
10.2.6. Within the scope of its programme, EROSKI enters into agreements with various business partners who are also active in the sectors listed in section 10.2.
Occasionally, it may be necessary to inform these third parties of the EROSKI club membership number so that different business partners can carry out the necessary checks, enabling them to offer agreed promotions to members; otherwise, these partners might not be able to offer the advantages relating to EROSKI Club.
10.2.7. EROSKI will keep the data listed in section 10.2 for as long as the CARDHOLDERS are registered in the EROSKI Club programme; at the time they decide to unsubscribe, Eroski will delete all personal data.
Any cancellation of membership in Travel Club means the cancellation of membership in the Dual EROSKI Club Programme and, in the event of being a consumer member, this will also mean cancellation of membership. Nevertheless, if the customer cancels their membership in the EROSKI Dual Programme, this does not mean the automatic withdrawal from the TRAVEL CLUB Programme.
10.3. Purpose of the processing, legitimation and time limits for storage by TRAVEL CLUB:
The registration in any Dual Programme existing at present or in the future means the simultaneous registration in the Travel Club Programme. The treatment of the data, the specific purposes and the regulation of the exercise of rights by the Cardholders are governed by the GTC-CT, which are linked to the present GTC-ERK and which are jointly accepted.
10.4. The CARDHOLDER’s rights:
The customer may exercise their rights to access, rectify, delete, object to the processing of their data, limit it or request its portability at any time by writing to EROSKI, S.COOP. or TRAVEL CLUB (Air Miles España, S.A.), as appropriate. To exercise these rights, the customer must send a written statement attaching a photocopy of their National Identity Card or equivalent document, specifying the right they intend to exercise. If these rights are exercised before EROSKI, the customer may do so in writing: (i) to its head office located in Barrio de San Agustín, s/n, 48230-Elorrio, Bizkaia, Att. Departamento Jurídico, (ii) through eroskiclub@eroski.es, or (iii) through the CARDHOLDER’s area accessible on our website www.eroski.es/contacto/. If these rights are exercised before TRAVEL CLUB, the customer may send the written reclamation, as set out in the GTC-TC attached to this document.
TRAVEL CLUB GENERAL TERMS AND CONDITIONS, APPLICABLE FROM 25 MAY, 2018
1. Purpose. 1.1. The present General Terms and Conditions (GTC) regulate the relation between AIR MILES ESPAÑA, S.A. (“AME”) and any individuals or groups of individuals registered (the “Holder(s)” or “Member(s)”) in the TRAVEL CLUB® PROGRAMME (the “Programme”) to obtain under an account number (the “Points Account”) TRAVEL CLUB® POINTS (the “Points”). In addition, the HOLDERS may participate in Travel Club Dual Programmes (“Dual Programmes”) through which they will be able to obtain Points and other advantages, which will be notified in a timely manner.
1.2. Provision of Services: The Services related to activities which the Law reserves to travel agencies will be carried out through “VIAJES AME, S.A.U.” (VAME) with C.I.C.MA. 885 [Code for Travel Agency Activities in the Community of Madrid], as detailed below. Services related to the insurance sector will be provided through “INLOYALTY BY TRAVEL CLUB, S.L.U.” or others that meet the corresponding legal requirements. All other Services will be provided by AME itself, or through the company that AME may decide to choose at any time.
2. Points. 2.1. Points represent prizes issued by AME and awarded by persons authorised to do so by AME (the AME “Sponsors”, who will be duly identified at all times) to promote the Programme (this promotion will also be carried out through Dual Programmes) within the framework of a promotion approved by AME and will be awarded on the occasion of the payment for purchases or consumption of certain goods and services of the Sponsors in Spain and Andorra, for which purpose the HOLDERS will present their TRAVEL CLUB® CARD(S) (the “Cards”, as defined in Clause 4) in the establishments run by the Sponsors. The physical presentation of the Card will not be necessary in the case of using other modalities of purchasing, payment or consumption of goods and services, such as consumption measured by meter, either at distance or by electronic means, bank cards issued by AME and/or by financial institutions acting as Sponsors of the Programme or other similar means. In these cases, Points will be awarded automatically as soon as the corresponding invoice is paid.
2.2. Points shall only authorise the exercise of rights established in these GTC once they have been credited to the HOLDER’S Account in accordance with section 4.1. AME shall inform HOLDERS via website or any other of the Programme’s communication channels of extracts showing their Points balance or other information related to the Programme. Nonetheless, inactivity on the part of the HOLDER for a period of more than one month shall entitle AME to interrupt or delay the sending of periodic promotional announcements.
2.3. All Points are issued and awarded and must be kept in accordance with the current GTC. As part of their own promotion within the framework of the Programme, and having come to a previous agreement with AME, the Sponsors may also establish their own terms and conditions (Particular Terms and Conditions), which will be applicable to their customers (notwithstanding, the present GTC will prevail in case of discrepancies or inconsistencies). The GTC and the Particular Terms and Conditions in force at any given time will be accessible to all HOLDERS on the Programme’s website; the aforementioned without prejudice to the content of the GTC of the Dual Programmes, which are also deemed to be GTC and will always be linked to those set out herein.
2.4. HOLDERS must keep proof of purchase, should any dispute arise in relation to their right to Points. No Points will be credited retroactively, unless an offer from AME Sponsors expressly permits this, except when there is no account holder, as provided for in section 4.1.b).
2.5. Existing Travel Club Points in an Account may be cancelled by AME when there has been no movement for a period of 12 months or more (Inactive Account), giving at least two (2) months prior notice to the HOLDER. In such cases, AME shall fix a maximum period of time during which the HOLDER may redeem, if applicable, their Points in exchange for Products or Services or for their redemption value, as set out in point 3 of these GTC.
The HOLDER’s personal data will continue to be processed by AME under the terms and for the purposes provided for by these GTC and by the applicable regulations, throughout the life of the contract and for an additional period of 6 months. After this period of 6 months without activity, AME will have the right to close the account.
2.6. The HOLDER accepts that their data may be processed in the terms defined under the present GTC and current legislation, even after the termination of the relation with AME, in accordance with the applicable regulations and statutory period of limitations set out under any validated rules. The request for deregistration in the Travel Club Programme implies the withdrawal of registration from the Dual Programme(s) in which the Cardholder has participated; nonetheless, the deregistration from a Dual Programme does not imply the deregistration from the Travel Club.
3. HOLDERS’ Rights. 3.1. HOLDERS are entitled to access the advantages that, in each case, may be offered to them under this Programme, as well as to redeem the Points for: a) services or products related, in general, to leisure, free time, electronics or other categories that AME includes in its information about redemption and that are available when requested by the Holders (the “Services”), including for this purpose discounts that may be offered by the participating companies, within the limits established by AME; or b) the redemption value in cash of €0.0012 per point, provided that the total value is at least €1.
3.2. The newsletter which AME publishes periodically shall specify (in accordance with Clause 7) the Products and Services and the corresponding number of Points required for redemption and, if applicable, the amount in cash required. The redemption of Points for any Product or Service is essentially dependent on the availability of the Products or Services from Suppliers. However, AME will try to replace, insofar as possible, the Products or Services that are not available by others of similar conditions and characteristics and with a similar procurement cost for AME.
3.3. The HOLDER who does not agree with the balance of Points in their account must inform AME about this discrepancy within a maximum period of 60 calendar days from the receipt of the corresponding notification or from the consultation of their balance through any channel. After this period, the balance reflected in the Points Account will be considered correct, except in relation to the excess of Points that could have been unduly credited due to material error, non-payment of the corresponding invoice, return of purchases or any other justified reason. This excess will be for the benefit of the HOLDER if, within 12 months from the date of the corresponding notification or consultation, AME does not make the required correction.
4. Registration. 4.1. (a) Before being entitled to redeem Points, HOLDERS must be registered with AME. To this end, future HOLDERS will acquire or receive their corresponding Card, which will be assigned a registration number that HOLDERS must refer to in any communication with AME. Each customer will be the holder of a single Points Account, although they may use several Cards (Travel Club or Dual), depending on the number of Dual Programmes they are participating in. All the cards are compatible and can be used indistinctly with the different Sponsors of the Programme.
From the date of entry into force of the current GTC, the registration in any Dual Programme will confer on its Holder the status of Travel Club Member for all purposes, without prejudice to the GTC that these Cards establish and the rights and obligations they generate.
The registration in a Dual Programme of a holder who already has the status of Travel Club Cardholder will mean that both their Cards and Points will be grouped under the same account.
The use of any Card (Travel Club or Dual) implies the acceptance of the Travel Club GTC, and the use of a Dual Card implies the acceptance of the GTC of the Dual Programme to which the said Card belongs.
4.1. (b) REGISTRATION THROUGH PRE-ACTIVATED CARDS. Unless the system and/or the specific conditions for sending the Card provide otherwise, within a maximum period of six months from the purchase or receipt of the Programme Card, persons wishing to register on the Programme as HOLDERS must fill in, sign and send to AME (by any means, including the AME Website or the Dual Sponsors’ Website) the application form designated for this purpose by AME, which shall be understood as their acceptance of the GTC herein and, upon receipt by AME, shall be considered as HOLDERS and a Points Account will be assigned to them. Except as provided in 4.1.d), during the period between the receipt of the card and the receipt by AME of the aforementioned form, the Programme Cardholders can accumulate Points, which will be credited to an Account without holder; notwithstanding, the Points shall not be effective or redeemable until AME has received, duly completed and signed, the application form corresponding to the card in question or the HOLDER has provided the necessary information via the website authorised by TRAVEL CLUB® at any time.
In any case, the use of the Card or the obtaining of Points by any means implies the acceptance of the present GTC. After this six-month period, AME may cancel the Points obtained by means of a card whose details have not been duly transferred to AME.
AME will not be responsible for the assignment or use of Points corresponding to Accounts without holder. AME may facilitate other forms of telematic registration to the Programme. For this purpose, it will inform the HOLDER at all times of the operation that will need to be observed. In any case, prior to acceptance by the HOLDER, the GTC will be made available to them.
4.1. (c) REGISTRATION BY TELEPHONE. The telephone registration to the Programme will require the HOLDER to provide AME with their data so that AME can send the registration form to the address designated by them. Until the General Terms and Conditions have been accepted, the HOLDER authorises AME to process their personal data in order to prepare and assign the corresponding Travel Club Card and send it to the address of their choice. The documents that will be sent to them will include the following: the General Terms and Conditions and Privacy Policy, the Card and the aforementioned registration form. Upon receipt of such documents, the HOLDER assumes the same obligations as those expressed in 4.1.(b). Electronic registration is regulated under the General Terms and Conditions on our website: www.travelclub.es.
4.1. (d) To obtain Points for the use of bank cards, for the consumption of services measured by meter or similar means (such as, gas, electricity or telephone services, which do not require the physical presentation of the Card) or for the purchase of products or services contracted remotely and which are provided by Programme Sponsors, as an essential requirement, AME must have received the registration form duly signed by the HOLDER (or that the HOLDER has provided the necessary information through the Website or the corresponding App), indicating the cardholder’s subscriber contract number, the use of which will enable them to obtain Points, provided that they are HOLDERS (customers) who said Sponsors invoice directly.
4.2. The Card is a valid means of obtaining Points for purchases made and also allows the receipt of other offers and benefits. The physical presentation of the Travel Club Card can serve as a means of direct redemption of the Points already obtained at those points of sale authorised by AME, in accordance with operations that AME will inform about in due course. The Card is the property of AME, the HOLDER being the sole user of the Card in accordance with the GTC and responsible for its safe custody and correct use.
4.3. Individuals of any nationality, of legal age, residing in Spain or Andorra may register as HOLDERS. The HOLDER may request AME to issue additional cards associated with their account, and AME and/or the Dual Sponsors may require identification of the person who will use the Card and determine the system of association. The Programme’s Cards are of indefinite duration unless AME decides to issue new cards or modify the present GTC, which will be notified in due course to the HOLDERS in accordance with the provisions of section 7.2.
4.4. The HOLDER accepts the cost of issuing each TRAVEL CLUB Card, which is set at 1
Euro. This cost may be modified in accordance with clause 7.2.
4.5. The HOLDER authorises AME to include any of the data provided in their files (including information relating to the Points obtained and/or redeemed in any way, and/or anything consumed from the Sponsors, and expressly authorises them to notify such information to AME).
The Cardholder also authorises AME to incorporate into the file: (i) data obtained from sources accessible to the public; (ii) data that AME may infer from data lawfully obtained (inferences that will always be linked to the legitimate purposes described in this clause), among others, those referring to geographic location; and (iii) data from the activity of the Holder on the pages, links or promotions that AME carries out in social networks and/or data from third parties that interact with Travel Club and the Holder (for instance, data supplied by the email or digital messaging providers or derived from the use of mobile devices which the customer has authorised).
The purpose of the processing of their data is the proper management of the Travel Club Programme, which will necessarily involve AME carrying out advertising, marketing, market research and/or purchase profiles and analysis of purchasing habits from their data, and/or cross-checking their data with other files belonging to a Sponsor (including any Brand through which the HOLDER obtains Points) and/or cross-checking their data with those of the AME subsidiaries mentioned in Section 1.2. Another purpose is the creation of Dual Programmes within the Travel Club Programme as a complement to it, as well as linking the Dual Programmes to the Travel Club Programme. The aforementioned will be considered to be the “Essential Activities”, which will be carried out as part of the Programme in such a way as to offer products and services, whose purchase or contract is linked to obtaining advantages and Travel Club Points or their redemption. Without their express authorisation, AME will not be able to register the HOLDER in the Programme. AME may send any information relating to the Programme to either the postal address or the email address, both of which are included in its database. The HOLDER expressly authorises AME to carry out the Activities by any means, including electronic means, and to submit such information by any means, including electronic mail, mobile phone, landline telephone and any other electronic media of a similar or equivalent nature. The data referred to in this Section 4.5 may also be known by VAME and INLOYALTY, both entities with registered offices at Av. Bruselas, 20, 28108-Alcobendas, Madrid, where the cardholder can exercise their GDPR (General Data Protection Regulation) rights. In the case of VAME, with the purpose of enabling VAME to manage travel reservations and other tourist or leisure products requested by the HOLDER or to act as a Sponsor of the Programme. In the case of INLOYALTY, with the purpose of also becoming a Sponsor of the Programme, so as to be able to act as an External Insurance Collaborator and, consequently and without limitation, carry out the legally authorised actions so that, as corresponds, it will be able to offer products that can be marketed by an insurance company, with a Points incentive. INLOYALTY may also offer other Services to the HOLDERS, which will be announced through the Website (www.travelclub.es) where appropriate, and cross or link the information in its own databases with those of VAME or AME, within the framework defined by the Travel Club Programme and for purposes relating to their activities.
If the registration in the Programme is carried out by means of a Travel Club DUAL Card, the Cardholder will authorise the storage of the data provided and the data about consumption at the corresponding Dual Sponsor in the file of said Dual Sponsor; regarding this file, the HOLDERS may exercise their rights of access, rectification, cancellation or deletion, portability, objection, erasure and restriction by writing to AIR MILES ESPAÑA, S.A. (Av. Bruselas, 20, 28108-Alcobendas, Madrid) or to dpo@travelclub.es, in all cases with a copy of their national ID or equivalent document proving their identity; or by writing to the Dual Sponsor, in accordance with the Dual Sponsor’s GTC, stating the explicit purposes set forth under the Law.
Any authorisation or consent requested by AME or any Dual Sponsor will always be understood to be made in accordance with the requirements established by Law for each type of data.
The Holder accepts the use and validity of the pre-printed or electronically printed signature that may be used by AME, its subsidiaries or its Dual Sponsors, and which may replace the handwritten signature and will produce, between the parties, the same legal and evidentiary effects as the Law grants to the handwritten signature. Likewise, the Holder authorises and accepts that AME, its subsidiaries and its Dual Sponsors will safeguard and file any contract or agreement using electronic or telematic means, especially by scanning, the parties agreeing that, within the framework of the Programme and in their relations with AME, its subsidiaries or the Dual Programmes, the document thus kept will have identical effects to the original document.
The HOLDERS authorise AME and its subsidiaries (VAME and INLOYALTY) to record the conversations they have with the HOLDER SUPPORT SERVICE, with the sole purpose of allowing the HOLDERS and AME, VAME or INLOYALTY to have a system that allows them to provide evidence of the request made and the answer given by AME, VAME or INLOYALTY, as well as their possible use as proof where necessary. AME reserves the right to terminate the contractual relation and to deregister the HOLDER from the Programme (the termination will be communicated in due course) in the event that the HOLDER decides to revoke the authorisation allowing AME to treat their data in the manner described in this section in relation to “Essential Activities”, given that the activities and treatments included in this section constitute activities inherent to the provision of the Services performed by AME and its subsidiaries.
4. 6. The HOLDERS authorise AME to notify the Sponsors included in the Privacy Policy of whom they are customers, their postal contact details, census data obtained from deductions ‒ census section, municipal district and INE code [“Institute National of Statistics”], date of birth, sex, National ID or similar identification document, telephone, email, date of registration in Travel Club, language, Travel Club number, including that of the Dual Cards used at the Sponsor assignee, weekly balance of Account Points and data derived from their participation in Travel Club as a Sponsor’s customer so that the said Sponsor may directly address the HOLDER to offer them personalised information on products, services or special offers, provided that the said information is directly related to the Travel Club Programme, except for Dual Card customers, whose data can be treated by the Dual Sponsor pursuant to the purposes of Dual Programme’s data treatment ‒ through advertising and/or marketing activities based or not on market research and purchase profiles (analysis of buying habits) carried out from their data and/or data cross with other files belonging to the Sponsor of whom the HOLDER is a customer.
With respect to the assignment of the email, the Sponsor will send advertising information by electronic means when the HOLDER has requested or expressly authorised it.
If the HOLDER wishes to object to any future assignment, they may notify this in writing to dpo@travelclub.es.
5. Reservations and Redemption of Points. Both bookings and requests for reservations of the SERVICES shall be made in accordance with AME Reservation Conditions (which shall be complementary to GTC herein and shall prevail in the event of a discrepancy with respect to Reservations) and in accordance with the conditions applicable at the time of the reservation or request for redemption that have been established by the Suppliers, all of which shall be periodically notified to the HOLDERS, taking into account the final paragraph of section 2.2. The term “Suppliers” includes airlines, tour operators, hotels, car rental companies, other suppliers of accommodation and leisure activities and other suppliers of redeemable products or third parties who offer, supply, provide or implement the SERVICES and PRODUCTS available to the HOLDERS.
6. Exclusions and Restrictions of AME’s Liability. 6.1. In connection with the provision of the SERVICES, the offer of discounts on any SERVICES, the issuance of tickets and/or other travel documents and the sale and promotion of goods and/or services of third parties, AME acts solely as an agent for the corresponding Supplier.
6.2. In accordance with the provisions of Law and the Reservation Conditions and without prejudice to the provisions of Section 6.3 below, AME shall be liable for damages arising from any noncompliance relating to the SERVICES (or any part thereof) only to the extent that such damages are due to its negligence or wilful misconduct.
6.3. Except as provided by Law or the Reservation Conditions, where AME is liable, such liability shall be limited to: a) the amount paid in cash, if any, by the HOLDER to AME for the corresponding Services; b) the return of the Points redeemed by the HOLDER in relation to the corresponding SERVICES, or if the HOLDER so requests, the cash redemption value applicable to the Points redeemed, under the conditions set out in section 3.1.b) above.
In no event shall AME be liable for loss of profits or any other consequential or indirect damages that the HOLDER may suffer.
6.4. AME shall not be liable for actions carried out directly by Sponsors and Suppliers.
7. Modifications. 7.1. The Products and Services available at the time of the publication of any communication shall be established in said notification, but AME and the Suppliers reserve the right to withdraw, modify or extend, at any time, the Products, Services or other offers or redemption plans, or to impose any requirements or restrictions in relation to them or to the Points, as well as to increase or decrease the number of Points required for the redemption of any Product or Service, all of which shall be notified to the HOLDERS in the following newsletter that is published. Nonetheless, HOLDERS may check the current availability of Products or Services by calling the HOLDER SUPPORT SERVICE (telephone 913 874 387) or by using other telematic procedures, such as the website www.travelclub.es, or any others that AME may establish in the future. In any event, AME will endeavour to replace, in as far as possible, the Products, Services or other offers or redemption plans not available with others of similar conditions and characteristics and of similar procurement cost to AME.
7.2. AME may modify these Conditions, the Privacy Policy, the Reservation Conditions, the Terms and Conditions of Use of the website www.travelclub.es and of the Mobile Application and any other agreement established with the customer and establish and modify specific conditions applicable to the Insurance Sector and, in general, any other conditions, respecting the rights acquired by the HOLDERS, having previously communicated this in writing to the Holder at least one month before the date on which the modification is to take effect, on condition that the Holder has provided AME with their email address. Alternatively, AME may communicate such modification or change through its Website, and AME undertakes to exercise due diligence in announcing the changes through media whose cost or investment are balanced and/or proportionate, expressly ruling out any obligation on the part of AME to use postal mail for this purpose. After this period has elapsed without the HOLDER having notified AME of their refusal, it will be understood that the new Terms and Conditions have been accepted, without prejudice to the necessary authorisation regarding the protection of personal data in compliance with the Regulation 679/2016 on the Protection of Data or to current legislation. In any case, the use of any Card or the obtaining of Points by any means after a modification of the Terms and Conditions previously communicated will also be understood as an acceptance of their content.
8. Ownership, Misuse and Risks. 8.1. The consequences arising from the use of the Points will be borne by the HOLDER as soon as they have been credited to their account. AME shall not be liable for unauthorised or fraudulent redemptions, except in the case of gross negligence or wilful misconduct. The HOLDER shall immediately notify AME of the loss or theft of their Card, so that, if applicable, the Card may be cancelled and a new one issued, the cost of which shall be borne by the HOLDER. Failure to notify AME immediately will result in AME’s absolute exemption from liability. The HOLDER will also report any case of damage to the Card so that AME can issue a new Card under the aforementioned cost conditions.
8.2. Points shall be personal and non-transferable, subject to the provisions of the following paragraph.
8.3. Any fraudulent use of the Points or contrary to any General or Particular Term and Condition will be understood to be noncompliance with the Terms and Conditions by the HOLDER. In such cases, AME reserves the right not to redeem Points. AME may also immediately cancel the HOLDER status of any person who is involved in any fraud or culpable breach, reject and/or cancel any reservation or redemption made in their name or on their behalf, cancel any Points remaining in their account or granted to them, and demand the return of any Card issued to them. In the aforementioned cases, AME may, on its own initiative or on the initiative of any of the Sponsors or Suppliers, decide to block the Points Account as a precaution, under the responsibility of the person who has requested this precautionary measure.
If the product or service chosen by the HOLDER is accompanied by the payment of an amount of money in addition to Points and ‒ at the time of payment ‒ the HOLDER refuses to pay the amount previously accepted, the HOLDER shall be personally liable for any damages suffered by AME or the Suppliers. Any redemption of such Points, on acceptance of tour or product reservations, shall not be construed as a waiver by AME of any of their rights.
9. Use of Points. Points credited to a HOLDER’s personal Account may only be redeemed by the HOLDER, in accordance with the Reservation Conditions. Points may be redeemed in favour of the HOLDER, members of their family or any other person chosen by the HOLDER to benefit from these Services.
10. Validity and Termination. 10.1. The Programme shall be in force indefinitely; notwithstanding, AME may terminate it at any time upon giving the HOLDERS at least twelve (12) months’ notice. In such an event, AME shall fix the maximum period during which HOLDERS may redeem their Points, in exchange for Services or their redemption value, under the conditions herein set out. Once the period established in the notification has expired, the HOLDER’S rights to redeem the Points for the Services shall cease.
10.2. AME may terminate the participation of any HOLDER in the Programme at any time and with immediate effect by written notice upon the HOLDER’s noncompliance with any GTC and in all other cases expressly provided for herein. In such cases, but without prejudice to the provisions of section 8.3, the provisions of section 10.1 shall apply. Likewise, AME may object to the inclusion in the Programme of any person who has previously been in noncompliance with the Programme’s Terms and Conditions and/or has caused any kind of damages or losses to AME, its subsidiaries, the Dual Sponsors or other Sponsors or Suppliers.
10.3. Any HOLDER may deregister from the Programme at any time by written notification to AME and must return to AME any Card belonging to or associated with the TRAVEL CLUB Programme that is in their possession or associated with their account. AME will be entitled to cancel all the Points that appear in their favour if the HOLDER does not expressly indicate their intention to use them in the aforementioned communication. If this intention has been expressed, they will have a maximum period of six (6) months to do so in accordance with the rules of use herein set forth.
11. Service for HOLDERS. AME will have a telephone service at the HOLDER OR PARTNER SUPPORT SERVICE CENTRE (Telephone 913 874 387) and a website to clarify any doubts about the Programme and to inform, among other things, about the balance of the HOLDER’S Points. It may also use any other form of communication with the HOLDERS; in particular, the HOLDER authorises AME to communicate with them by means of automatic telephone services without human intervention. Any HOLDER who has a complaint or suggestion may write to the AME HOLDER SUPPORT SERVICE Manager.
12. Fiscal Responsibility. The Tax Obligations, if any, related to the TRAVEL CLUB Programme or Card will be assumed by each party in accordance with applicable legislation.
13. Applicable Law. These GTC shall be governed by Spanish law. The HOLDER may exercise the rights of access, rectification, cancellation or deletion, objection and portability, erasure and restriction conferred by current legislation on privacy or contact for any other purpose by writing to AIR MILES ESPAÑA, S.A. (Data Protection Delegation, Av. Bruselas, 20, 28108 − Alcobendas – Madrid). In addition, the HOLDER may object to the transfer of data provided for in section 4.6 of these Terms and Conditions or in the Privacy Policy by means of the aforementioned written communication or via the following email address: dpo@travelclub.es (in both cases, attaching a photocopy of the ID card or equivalent identity document).
Should you be a customer of REPSOL and/or EROSKI, TRAVEL CLUB (Air Miles España, S.A.), you will communicate the personal data specified in Clause 4.6 of the General Terms and Conditions of the Travel Club Programme to EROSKI, S. Coop (located in Barrio San Agustín s/n, 48230, Elorrio, Vizcaya) and/or to REPSOL COMERCIAL DE PRODUCTOS PETROLÍFEROS, S.A. (domiciled at Calle Méndez Álvaro n° 44, 28045 Madrid), as appropriate, for the purposes set out in Clause 4.6.
You will be able to exercise your rights of access, rectification, cancellation or deletion, objection and portability, erasure and restriction, at these addresses.
You may also notify Travel Club of your opposition to the transfer of your data by email at noautorizoeroski@travelclub.es and noautorizorepsol@travelclub.es and revoke your authorisation at any time.
TRAVEL CLUB’S PRIVACY POLICY. BASIC INFORMATION
At Travel Club, we are committed to the privacy of our users and we treat your personal data in a fair and transparent manner. For this reason, and in order to conform with Regulation (EU) 679/2016 on the Protection of Personal Data (GDPR), we have updated our Privacy Policy.
The Travel Club System is made up of the Dual Programmes (REPSOL plus Travel and Eroski Club) and the Travel Club Programme, meaning that various entities (REPSOL, EROSKI and TRAVEL CLUB) have jointly determined the purposes and means of processing data.
Below, we inform you in an understandable way of: (I) the personal data we process at Travel Club; (II) how we process them and for what purposes; (III) what profiles we may establish based on your data which, once created, will serve to provide you with offers that are more in line with your tastes and interests; (IV) to which third parties we may communicate your personal data, basically the Dual Sponsors (Sponsors who have their own Programmes in the Travel Club System; currently: REPSOL and EROSKI) and, if applicable, other Sponsors of the Programme; as well as (V) how you can exercise your rights in Travel Club.
Therefore, it is important that you read and understand the new Complete Privacy Policy and go to our website www.travelclub.es/privacidad2, where you will be able to access more detailed information on the purposes of the use of your data and the consent you give to us (either when you register or at any other time after starting your relation with the Travel Club Programme) and where you can transmit or update any issues you consider appropriate.
In compliance with current legislation on the protection of personal data, we inform you of the following basic aspects on privacy and protection of your personal data:
BASIC INFORMATION ON THE PROTECTION OF PERSONAL DATA
1) Data Controller:
AIR MILES ESPAÑA, S.A. (AME). Avenida de Bruselas, 20, 28108 − Alcobendas – Madrid.
(Data Protection Delegation: dpo@travelclub.es. You can consult the Complete Privacy Policy (https://www.travelclub.es/privacidad2/), the personal data processed in Travel Club, including references of typology and categories of personal data identified in the section “Purposes of the Processing”.
2) Purposes of Processing:
(1) Development of a contractual relation in your capacity as Travel Club Holder, and if applicable, of the Dual Programmes of which you are holder.
(2) Understanding more about your preferences, evaluating your profile and analysing your purchasing habits, conduct behavioural and market research studies, with data from Travel Club and/or through cross-checking of data with files owned by the Programme Sponsors.
(3) Sending Travel Club advertising and commercial information, whether or not based on point 2 above.
(4) Conducting satisfaction surveys.
(5) Enriching your data from internal and external sources, e.g., Social Networks, with your prior consent on the web or mobile app.
(6) Compliance and management of legal obligations.
(7) The purposes that require your express consent, which we ask you to authorise in the corresponding space of this registration form.
We ask for your consent to authorise TRAVEL CLUB (AIR MILES ESPAÑA, S.A.) to communicate to the Sponsors of whom you are a customer (in particular, REPSOL COMERCIAL DE PRODUCTOS PETROLÍFEROS, S.A.-REPSOL and EROSKI S. COOP.-EROSKI) the data referred to below (see section (7-C) of this page) for the following PURPOSES:
(7-A) for REPSOL to process your data for the same purposes as the Dual programme, i.e., to carry out market and opinion research and to communicate your personal contact details ‒ name, personal identification document, telephone and/or email ‒ to other Repsol Group* companies in order to identify whether you maintain a customer relationship with any of them. If this is the case, you authorise those Repsol Group* companies which also have your details to communicate them to REPSOL. REPSOL will gather all your information available within the Repsol Group* so that they will have a unique view of your profile in your relations with the Repsol Group*. This information will be used to carry out segmentations and profiles and to send you more personalised information and offers, whether by electronic media or not, about products and/or services related to energy solutions, transport, mobility, automotive assistance, leisure, travel, home, sport, gastronomy, loyalty programmes, payment means and services, or telecommunications. Likewise, the data will be passed on to other companies in the Repsol Group* so that they can process your data in the manner and for the purposes described above.
* Complete list of Repsol Group companies, their location and various activities at www.informeanual.repsol.com.
(7-B) so that EROSKI can process your data in order to better understand your preferences, evaluate your profile, analyse purchasing habits, carry out behavioural and market research studies, using data belonging to Travel Club and/or through crossing of data with its own files, and sending advertising and commercial information from Travel Club, whether or not based on profiles or consumer habits. EROSKI may also process your data, together with any other data that they may have due to your participation in the EROSKI Dual Programme, for the purposes of this Dual Programme, such as having a unique view of your profile in your relations with EROSKI and sending commercial information about products and/or services related to customer loyalty, food, home, textiles, insurance, loans, opticians, real estate, telecommunications, technology, information technology, consumer affairs, sports, leisure, tourism, beauty, perfumes, means of payment, and jewellery.
(7-C) If you give your authorisation, the data that will be communicated to REPSOL and/or EROSKI are:
(1) contact details and those included in the Full Privacy Policy (see Section 5.1 (i)-(5v));
(2) data related to your Points redemption transactions at Travel Club Providers grouped by the categories included in the Full Privacy Policy (Section 5.1 (I));
(3) data related to obtaining Points at the Programme Sponsors (grouped by activity sectors in AME), as stated in the Full Privacy Policy Section 5.1 (II);
(4) data related to the preparation of your profiles and your behaviour in promotions and campaigns, your activity in digital media and your participation in surveys and opinion polls, pursuant to the Complete Privacy Policy Section 5.1 (III);
(5) data related to your activity in the Member Support Service, in accordance with the Full Privacy Policy Section 5.1 (IV).
3) Legal Basis for Processing of Data
– Formalisation, execution and development of contractual relations between the data owner and AIR MILES ESPAÑA, S.A.
– Compliance with legal obligations.
– Legitimate interest of AIR MILES ESPAÑA, S.A.
– Consent of the data owner.
4) Recipients of the Information
– EROSKI and/or REPSOL, if you are a customer of one or both companies.
– Sponsors of the Programme of whom you are a customer, whose identity can be found in the “Legal Information and Privacy Policy” section of the travelclub.es website.
– Companies of the TRAVEL CLUB Group (AME and INLOYALTY TRAVEL).
– Public Bodies and Administrations.Financial Entities for collection management.
No transfers of data to third countries are foreseen, without prejudice to the processing orders that may be made to companies outside the European Union, which will comply with the regulations in force.
5) Rights of the Data Subject
You have the right to access, rectify and delete your data, restrict or object to their processing and exercise your right to the portability of personal data, all free of charge, as detailed in the complete information on data protection, by writing to the Data Controller with a copy of your ID card or equivalent document proving your identity in all cases.
6) Conservation Period
We will keep your data for the entire term of the Contract with TRAVEL CLUB and for an additional 6-month period.
7) Origin of the Data
Most of the data we process come directly from you or from your actions. When you obtain Travel Club Points, the Sponsor that awards them informs AME of the transaction. Likewise, when you redeem your Points directly from a Sponsor, the Sponsor informs AME of the transaction. AME may also have access to information on the opening of the emails we send you.
8) Complete Information on Data Protection
You can consult the additional and detailed information on data protection (full Privacy Policy) at www.travelclub.es/privacidad2. You can check and update the consent given to Travel Club at www.travelclub.es/modificaciondatosypermisos.
Conforming with the GDPR, we have updated the General Terms and Conditions of the Travel Club Programme and those of our Dual Programmes: Repsol plus Travel and Eroski Club.
The Holder accepts the use and validity of the pre-printed or electronically printed signature that may be used by AME or its Dual Sponsors, which can replace the handwritten signature and will produce, between the parties, the same legal and evidentiary effects as the Law grants to the handwritten signature. Likewise, the Holder authorises and accepts that AME and its Dual Sponsors to safeguard and file any contract or agreement using electronic or telematic media, especially scanning, whereby the parties agree that within the framework of the Programme the document preserved in this way will have identical effects to the original document.
